SHIPPING
Your orders are shipped from Rue de Venise 15, 1870 Monthey, Switzerland (CH).
Shipping to Switzerland:
It generally takes 24 to 48 business hours to prepare your order and 1 business day for it to be delivered in Switzerland. This timeframe may vary during special promotions and sales, in which case you will be informed in advance by email or directly at checkout. Customers can choose a shipping method with or without tracking* at checkout. More information about national delivery times can be found here.
* If customers choose to ship their items without tracking, it is their responsibility to ensure the order arrives safely. Without tracking, it is impossible to monitor the order's progress or locate it if it gets lost. Customers should be aware that they assume all risks and responsibilities for orders shipped without tracking. It is always recommended to choose a tracked shipping method to ensure safe and successful delivery.
International shipping:
It typically takes 24 to 48 business hours to prepare your order and 4 to 6 business days for delivery within Europe and 6 to 8 business days for the rest of the world. Keep in mind that international orders are handled by international shipping companies that manage air freight. Once your order has been shipped, you will receive a confirmation email with a link to track your order. More information about international delivery times can be found here.
RETURNS
If you wish to exchange or request a refund/return of your order, please contact us by email at info@brunaarocha.com , and we will provide you with the necessary information for the return.
Return and exchange policy:
Regular price items: 14 days from the date of purchase.
Items on sale: 14 days from the date of purchase.
Customized items and samples cannot be returned or exchanged; thank you for your understanding.
Items must be physically returned within 14 days of the purchase date . After this period, unfortunately, we will not be able to offer a refund or exchange.
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in its original packaging.
Please note that accessories that have been tried on cannot be returned for hygiene reasons.
The tested accessory indicators include:
- The jewelry was removed from its original packaging.
- Necklaces/bracelets/earrings were opened (they are closed in a specific way).
The customer is responsible for the costs of returning their item. Shipping costs are non-refundable . If you receive a refund, the cost of return shipping will be deducted from your refund.
REFUNDS (IF APPLICABLE)
Domestic orders (Switzerland):
Once your return is received and inspected, you will receive an email informing you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.
If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 24 to 48 hours.
International orders:
The same steps apply as for domestic orders.
Note: Customs duties are the buyer's responsibility. If these duties are not paid and the order is returned to sender, the shipping costs will be deducted from the refund.
DELAYS OR LATE REFUNDS (IF APPLICABLE)
If you haven't received your refund, please check your bank account again. Then, contact your credit card company or bank. If you have already taken all these steps and the problem persists, please contact us via email at info@brunaarocha.com .
ITEMS ON SALE (IF APPLICABLE)
Only items at regular price or on sale (using a discount code) can be refunded. Unfortunately, sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
Defective or damaged items will be replaced. If you need to exchange an item, please contact us via email at info@brunaarocha.com .
GIFTS
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a credit for the value of your return. If the item was not marked as a gift, we will refund the original purchaser.